Shipping And Handling

For your peace of mind all orders are sent with proof of posting and are insured against loss or damage. When your order is dispatched you will receive an email to notify you of this. It will also contain the tracking code for your order, which can be used at http://track.royalmail.com

Dispatch Schedule

We aim to dispatch all orders received by 3pm the same day Monday to Friday. Subject to items being in stock.

U.K Delivery Options:

Tracked Second Class delivery: £3.99 (2-3 working days)

Tracked First Class delivery: £5.99 (1-2 working days)

Special Delivery: £7.99 (Guaranteed Next Working Day by 1pm – you must order and complete payment by 3pm )

Saturday Delivery £12.99 (Saturday by 1pm – You must order and complete payment by 3pm) Please order any Saturday deliveries on a Friday before 3pm.

We use APC Courier as a primary company over the Royal Mail. Please specify clearly in the customer notes if you would prefer to use the Royal Mail.

APC contact details will be on the initial email they send out to you.

Please where you can contact the couriers directly for any delays with your parcels.

Please ensure that the address details you supply are complete and correct. If you receive a card to say that APC or Royal Mail attempted delivery please contact them immediately using the details on the calling card.

Europe/International Delivery Options

Airmail, Tracked & Signed Delivery: £11.99 (3-10 working days)

Express Courier Delivery: £29.99 (1-5 working days)

The expected delivery dates can change when customs are inspecting any parcels.

We use TNT for most international deliveries. If you would like to use a courier of your choice please let us know. There may be additional costs to this specified service.

Please note we cannot deliver to the following destinations:

Lost or Undeliverable Orders

If your order is lost in the post we will send you a replacement according to the timescale designated by the chosen courier for items to be considered lost. If your order is damaged we will send you replacements for the damaged items immediately.
If your order is returned to us due to insufficient or incorrect delivery information being supplied to us by you or through the goods being otherwise undeliverable through no fault of our own we may, subject to discretion, charge a redelivery cost equivalent to the cost of redelivery + a 20% administration fee. Please ensure that you give us correct postal information and that you accept delivery or collect your items in a timely manner to avoid redelivery costs.

All orders are sent with proof of postage and insurance. If you do not receive your order within the stated times please contact us and we will investigate and, where appropriate, resend your order. Please note that all deliveries are made via third parties and are subject to their terms and conditions. Although we make our best efforts to get your order to you as quickly as possible we are not able to guarantee levels of delivery service and timescales for delivery.

If we are aware of any delays in delivery times we will contact you immediately. You may cancel your order without cost up to the point that you receive confirmation that your order has been dispatched.

Returns

Once an order has been dispatched you may return the goods within 30 days of receipt. Goods must be unopened with seals in tact. If an item has been used/opened we cannot accept a return due to potential denaturing of the product.
To cancel or return goods please contact us via email quoting your order number.

Warranty

Please refer to ‘best before’ dates on product packaging to determine product life. However, we guarantee a minimum of 6 months shelf life from when the product is dispatched.

You can send returned items to:

Love Hemp Ltd
19B Capital Business Centre
22 Carlton Road
South Croydon
CR2 0BS

 

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